Privacy Policy

Welcome to VicSRC’s online learning suite. This privacy policy outlines how we obtain information from you and what we do with it when you use the Site.

In order to keep up with changing legislation and best practice, we may make changes to this privacy policy any time without letting you know. We will post any changes to this Privacy Policy on our Site so we encourage you to check this Privacy Policy from time to time.

Information we collect

We may collect personal information and/or sensitive information in the course or our activities and as we manage and operate the site. This mainly happens when:


When you enrol as a student on our Site or related courses an account is created for you and all your activities on the Site are linked to your account. We’ve detailed the information we collect about you and how we obtain this information below:


Passive information we collect

Passive information is information that you may not know you give us. This includes:


Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customise our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.


How we use your information

The purposes for which we collect, hold, use and disclose personal information are outlined below.

Purpose
Example

To Provide, personalise and improve your experience using the Site

  • To help us identify the parts of our Site which are of most interest to users
  • To personalise your experience by presenting resources, news and other offers tailored to you.

The Site is a child safe organisation. We use the information you provide us with to keep you safe. 

  • For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft

For business purposes

  • For data analysis to improve the efficiency of our services.
  • For audits to verify that our internal processes are functioning as intended and compliant with legal, regulatory or contractual requirements.
  • For developing new features and services.

To communicate with you via emails, notifications or other messages, consistent with any permissions you have communicated to us

  • To send you updates or changes to our privacy policy and terms of use
  • To send you information about new VicSRC courses and resources


Legal Requirements

We may share your information with third parties, including law enforcement, public or governmental agencies or private litigants, if we determine that such disclosure is reasonably necessary to comply with the law.

We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from harm, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of staff that operate and manage the Site or members of the Site.


Thinkific

Our courses and site are hosted by Thinkific Labs Inc. They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, database and the general Thinkific application. Data is stored on a secure server behind a firewall – a firewall is a security measure to help prevent data breaches.


Payment

If you make a purchase on this site, we use a third party payment processor. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help us make sure all credit card information used by our site and courses is handled securely.

For more information, you may also want to read Thinkific’s Terms of Service here:
 https://www.thinkific.com/resources/terms-of-service/
or Privacy Statement here:
 https://www.thinkific.com/resources/privacy-policy/


Storage and Security of Personal Information

We will do our best to take all reasonable steps to keep any personal information recorded secure, accurate, up to date, complete and relevant. We have appropriate technical and organisational measures put in place to help protect the security of your personal data.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you think that your interaction with us is no longer secure or you feel that the security of any account you have with us may be compromised, please tell us immediately using the contact details listed at the end of this Privacy Policy.

Your password protects your member account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after using the Site.

If we become aware that there has been unauthorised access to or unauthorised disclosure of personal information, or loss of personal information, that is likely to result in serious harm to any of the individuals whose information is involved, and we are unable to take any remedial action that would make serious harm no longer likely, we will make sure we tell the appropriate authorities and individuals that are affected as we are required to under the law.


Data Retention and Deletion

We will keep your personal information for as long as we need to or as long as we have to depending on why we collected it.

Your personal information is deleted when your account is deleted. You can delete your own account at any time.


Policy Updates and Contacting Us

We may occasionally make changes to this policy.

When we make material changes to this policy, we will provide you with notice either via email or displaying a prominent notice on the Site.

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact us using the following details:

Key Contact

Nina Laitala – Executive Officer
E: eo@vicsrc.org.au
P: 0411 679 050
The Site is overseen by the Victorian Student Representative Council Ltd (VicSRC)