Privacy Policy

Welcome to VicSRC’s online learning suite. This privacy policy outlines how we obtain information from you and what we do with it when you use the Site.

In order to keep up with changing legislation and best practice, we may make changes to this privacy policy any time without letting you know. We will post any changes to this Privacy Policy on our Site so we encourage you to check this Privacy Policy from time to time.

Information we collect

We may collect personal information and/or sensitive information in the course or our activities and as we manage and operate the site. This mainly happens when:

You set up an account to use the Site
You complete quizzes, surveys and other relevant course activities
You participate in community activities, such as discussion forums and collaborative documents.

When you enrol as a student on our Site or related courses an account is created for you and all your activities on the Site are linked to your account. We’ve detailed the information we collect about you and how we obtain this information below:

Your name: We require you to provide your name when you register an account with this Site.
Your email address:We require you to provide an email address when your register an account with this Site.
Your password: We require you to enter a password when you become a member of the Site.
Your specific activities on or connected to VicSRC’s online learning suite. These might include resources you have downloaded, quizzes you have completed. When you are signed into this Site, the activities you engage with are automatically associated with your account.
Any other information you voluntarily submit: VicSRC’s online learning Site provides opportunities to share information to us. For example, we may collect information when respond to surveys or quizzes.

Passive information we collect

Passive information is information that you may not know you give us. This includes:

Your IP address: Your IP address is a designator that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP): An IP address may be identified and logged automatically in our server log files whenever you use the Site, along with the time of your visit and the specific page(s) that you visited.
The name of the browser you use to access learning.vicsrc.edu.au: Certain information is collected by most browsers or automatically through your device. This includes your computer type, operating system and internet browser type and version. Collecting this information helps us to deliver the best possible version of the Site to you.
Navigational Data: As you navigate through the Site, certain information including pages visited and pathways will be recorded.
Information inferred about the topics you care about based on your activities on the Site: If you download certain resources, we may infer that you could be interested in other resources that are categorised in the same way. We may also send you suggestions that are relevant to your age or geographic area.

Cookies

We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customise our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We use cookies to recognise your device and provide you with a personalised experience.
We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.

How we use your information

The purposes for which we collect, hold, use and disclose personal information are outlined below.

Purpose	Example
To Provide, personalise and improve your experience using the Site	To help us identify the parts of our Site which are of most interest to users To personalise your experience by presenting resources, news and other offers tailored to you.
The Site is a child safe organisation. We use the information you provide us with to keep you safe.	For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft
For business purposes	For data analysis to improve the efficiency of our services. For audits to verify that our internal processes are functioning as intended and compliant with legal, regulatory or contractual requirements. For developing new features and services.
To communicate with you via emails, notifications or other messages, consistent with any permissions you have communicated to us	To send you updates or changes to our privacy policy and terms of use To send you information about new VicSRC courses and resources

Legal Requirements

We may share your information with third parties, including law enforcement, public or governmental agencies or private litigants, if we determine that such disclosure is reasonably necessary to comply with the law.

We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from harm, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms of Service or fraud or abuse of staff that operate and manage the Site or members of the Site.

Thinkific

Our courses and site are hosted by Thinkific Labs Inc. They provide us with the online course creation platform that allow us to sell our product/services to you.

Your data is stored through Thinkific’s data storage, database and the general Thinkific application. Data is stored on a secure server behind a firewall – a firewall is a security measure to help prevent data breaches.

Payment

If you make a purchase on this site, we use a third party payment processor. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help us make sure all credit card information used by our site and courses is handled securely.

For more information, you may also want to read Thinkific’s Terms of Service here:
https://www.thinkific.com/resources/terms-of-service/
or Privacy Statement here:
https://www.thinkific.com/resources/privacy-policy/

Storage and Security of Personal Information

We will do our best to take all reasonable steps to keep any personal information recorded secure, accurate, up to date, complete and relevant. We have appropriate technical and organisational measures put in place to help protect the security of your personal data.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you think that your interaction with us is no longer secure or you feel that the security of any account you have with us may be compromised, please tell us immediately using the contact details listed at the end of this Privacy Policy.

Your password protects your member account, so we encourage you to use a unique and strong password, limit access to your computer and browser, and log out after using the Site.

If we become aware that there has been unauthorised access to or unauthorised disclosure of personal information, or loss of personal information, that is likely to result in serious harm to any of the individuals whose information is involved, and we are unable to take any remedial action that would make serious harm no longer likely, we will make sure we tell the appropriate authorities and individuals that are affected as we are required to under the law.

Data Retention and Deletion

We will keep your personal information for as long as we need to or as long as we have to depending on why we collected it.

Your personal information is deleted when your account is deleted. You can delete your own account at any time.

Policy Updates and Contacting Us

We may occasionally make changes to this policy.

When we make material changes to this policy, we will provide you with notice either via email or displaying a prominent notice on the Site.

Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact us using the following details:

Key Contact

Nina Laitala – Executive Officer
E: [email protected]
P: 0411 679 050
The Site is overseen by the Victorian Student Representative Council Ltd (VicSRC)